Shipping & Returns
* FREE SHIPPING ABOVE €50,- IN NL AND ABOVE €99,- in EU.
Shipping
I placed an order, whats next?
First of al, thanks! You will soon receive an e-mail confirming your order. We always try to send out all orders within 48h. Once your order is wrapped up and sent out, you will also receive an e-mail with shipping information on your order.
Free shipping over 50,-* tell me more!
That's great right? If you only wish to buy one item, shop together with a friend to claim your discount!
* We offer 3 shipping area's NL / EU / Int. for all 3 we handle different minimum order amounts as the shipping costs vary.
- Free Shipping NL on orders over €50,-
- Free Shipping EU on orders over €99,-
- Free Shipping Int on orders over $125,-
we only accept brand new condition
Returns
How do I return an item?
Our return proces:
- Request a return via contact@shoptoyclub.com and add your name + order number.
- We will asses and confirm with instructions for the next steps
- You return the item to us
- TOYCLUB will do quality control
- If all is in brand new condition, we will refund your money. Please note this could take a few days.
When will I receive the refund of my return?
As soon as we have received the item(s), the item(s) will go through a quality control check.
Once the return has been accepted, all successfully returned items will be credited to the payment card used to originally purchase the item(s). Please note that this could take a few days. The original shipping charges will not be refunded. You will receive an e-mail notification once the refund has been initiated.
Please note we do not cover return costs, which means these forwarding-charges will be for your own account. For more information or questions, send us an e-mail and we’ll be happy to help.
Is it possible to exchange my order?
Unfortunately we do not offer an exchange service. However, you can return unsuitable items to us (when in brand new condition) for a refund as described in our 'returns policy' and place a new order for the items you do wish to receive.
Help! I received the wrong TOYCLUB item.
Oops, that's unfortunate. Please contact us at contact@shoptoyclub.com with your order number so we can find a perfect solution for you a.s.a.p.