General

1.1 These terms and conditions (hereinafter referred to as "Terms") apply to all offers, orders, and agreements of TOYCLUB, located at Philitelaan 67 199, 5617 AM, Eindhoven, The Netherlands, registered with the Chamber of Commerce under number 93763352 and with VAT number NL866518939B01, hereinafter referred to as "TOYCLUB".
1.2 By placing an order with TOYCLUB, you agree to the applicability of these Terms.
1.3 TOYCLUB reserves the right to amend and/or supplement these Terms at any time.

Definitions

2.1 In these Terms, the following definitions shall apply:
"Customer": the natural person or legal entity that enters into a contract with TOYCLUB.
"Product": the item offered by TOYCLUB that the Customer can order.
"Order": the request made by the Customer to purchase one or more Products from TOYCLUB.

Offers and Agreements

3.1 All offers from TOYCLUB are without obligation, and TOYCLUB reserves the right to adjust prices, particularly when required by legal regulations.
3.2 An agreement is established upon acceptance of your order by TOYCLUB. TOYCLUB reserves the right to refuse orders or attach certain conditions to the delivery unless expressly agreed otherwise. If an order is not accepted, TOYCLUB will notify you within ten (10) working days after receiving the order.

Prices and Payments

4.1 The listed prices for the offered products and services are in euros, including VAT and excluding shipping costs, any taxes, or other levies, unless otherwise stated or agreed in writing.
4.2 Payment must be made directly when placing the order via the payment methods offered on the website. You can pay using iDEAL, credit card, PayPal, and other payment methods listed on the website.
4.3 TOYCLUB will only proceed to deliver the products once payment has been received.

Delivery

5.1 TOYCLUB strives to deliver orders within the indicated delivery times. The delivery times are indicative, and exceeding any delivery period does not entitle you to compensation.
5.2 Delivery will be made to the address you provided when concluding the agreement. TOYCLUB strives to ship both domestic and international orders within 3 business days (business days being Monday, Tuesday, Wednesday, Thursday, and Friday).

Returns and Right of Withdrawal

6.1 You have the right to cancel your order within 14 days after receipt without providing a reason and return the products, provided that the products are unworn, unwashed, in their original condition, and the seal is not broken. If the seal of the packaging has been broken after delivery, your right of withdrawal expires. This right of withdrawal applies to consumers within the European Union.
6.2 The withdrawal request can be submitted via a form on our website.
6.3 Customers must return the products within 14 days after submitting the withdrawal request. The costs of returning products are borne by the customer unless the item is defective or incorrectly delivered.
6.4 After receiving and inspecting the returned items, the purchase amount will be refunded within 10 working days via the original payment method.

Warranty and Liability

7.1 TOYCLUB guarantees that the delivered products meet the usual requirements and standards that can reasonably be expected and are free of defects.
7.2 We provide a warranty on our Products of 3 months, starting upon delivery. This warranty covers breakages caused by material or manufacturing defects reported within 7 days of the date of delivery of the Products, provided that we are notified of such defects within 7 days of the discovery. TOYCLUB may choose between repairing or replacing the Product(s) unless one of these choices results in a cost that is disproportionately high for us. If a repair or replacement of the Product is not possible, the customer may have the price paid refunded and return the Product. The return, replacement, or reimbursement of the Product shall be carried out at no cost to the customer. Damage to the material is regarded as a normal consequence of wear and is not covered by the warranty.
7.3 The liability of TOYCLUB is limited to what is stipulated in these Terms. TOYCLUB is not liable for any damage, direct or indirect, that may occur to the customer or third parties after delivery, by any cause whatsoever.

Intellectual Property

8.1 All intellectual property rights related to the products and/or the website belong to TOYCLUB.
8.2 It is not permitted to copy or use any information, images, and/or photos provided by TOYCLUB in any way without written permission from TOYCLUB.

Privacy

9.1 TOYCLUB respects the privacy of all users of its site and ensures that the personal information you provide to us is treated confidentially.
9.2 TOYCLUB collects and uses customer data, including name, address, payment details, and location data, to process orders and enhance the user experience. For more information on how we handle personal data, please refer to our Privacy Policy.
9.3 Customers with an account can view their data and, if desired, request its deletion.

Complaints Procedure

10.1 TOYCLUB provides for a complaints procedure that has been sufficiently publicized and will deal with a complaint in accordance with this complaints procedure. A consumer who has discovered a defect should submit to TOYCLUB, without delay, a comprehensive and clearly specified complaint about the fulfillment of the contract.
10.2 A reply regarding complaints submitted to TOYCLUB will be provided within a period of 5 working days.

Force Majeure

11.1 TOYCLUB is not obliged to fulfill any obligation towards the customer if it is hindered from doing so as a result of a circumstance not attributable to its fault.
11.2 Force majeure includes any external causes, foreseen or unforeseen, over which TOYCLUB has no control, but which prevent TOYCLUB from fulfilling its obligations.

Applicable Law and Disputes

12.1 All legal relationships to which TOYCLUB is a party are exclusively governed by Dutch law, even if an obligation is performed wholly or partly abroad or if the party involved in the legal relationship is domiciled there.
12.2 Disputes between TOYCLUB and the customer will exclusively be submitted to the competent court in the district where TOYCLUB is located.